Customer
Service Articles
Through everyday
business, you engage in all kinds of interaction with customer
service. The articles in this section deal with that topic. In the
business world, you spend a lot of time being on both the giving and
receiving world. When on the receiving end, you have been in
situations where you have you have experienced both good and bad
customer service- what specific characteristics make these
encounters positive and negative? The gamut of these articles
includes intricacies on how to meet the needs of an ever-growing
diverse population. All of these articles are written by qualified
and skilled authors who are experts in their respective fields.
These articles are available on a non-exclusive basis for
publication or reposting.
Does Your
Call Center Provide Quality Service?
The Importance of Empowering
Frontline Staff
What Your Customers Really Want
Reinventing Customer
Relationships: Are yours updated or out of date?
They Just Don't Get It
Reinvent Relationships with Your Customers Online
Surveys Encourage Customer Feedback
AN A.W.A.R.D. To Help With Difficult Customers
Keeping Customers Loyal: The Human
Side of Doing Business
Customer Appreciation Means Big
Bucks for Your Business
What Can Business Learn from Nonprofit
Organizations about Inspiring Customers?
Customer
Care = Cash!
In
Challenging Times, Service Matters Most
The
Employee-Customer Connection
Engaging
the Customer: Delivering a Superior Customer Experience
More
Myths About Multicultural Customers
Myths
About Multicultural Customers
Do You
Provide World-Class Service?
Are You Relevant …To Women?
I Want
to Buy Some Shoes
Beware
the Fallout of Bad Customer Service
The Big
Lie: Customers Want Service
Meet
Your Customers
Customer
Service in the Web 2.0 World
Essential Elements of Internal
Customer Service
Free for
the Giving: The Best Things in Service Situations are Often Free
Customer Service from the Inside Out
Service Recovery: The Art of Damage Control
When Good Customer Service Rules Go Bad
Your
Clients Aren’t as Loyal as They Used To Be
How Have
Your Customers Changed In The Last Five Years?
Stop
Satisfying Your Customers: Go Beyond Their Expectations
The Company Welcome Mat: Keep
Customers Knocking on Your Door
Sustaining
Exceptional Service
Are You Turning
Raving Fans into Roving Fans?
What
Your Customers Really Want: Seven Qualities of Customer Care
What
Does it Take to be a Top Client Services Specialist Today?
Calming
“Customonsters” and Other High-Maintenance Clients
Stop
Ignoring Your Customer: Six Techniques to Building Customer Rapport
Twenty-One
Ways to Great Customer Service
Anything for a Sale
Exceptional Customer Service is No Longer Optional
The
Cardinal Rules of Customer Service
Clients for Life: How to Create Win-Win Partnerships
with Customers
Customers
for Life!
Service Standards are the Key to Becoming Like
the Businesses You Love
Be
Distinct or Become Extinct: Differentiate Your Company
Let’s
Get Personal
Making
a Great Impression on the Phone
At
Your Service:
Gaining
the Competitive Edge
Take
Me to the Moon: It’s What Your Customers Want
Where
Do We Get Started? - The Quick Hits Are Under Your Nose!
The
Economics of Customer Relationships
Create
a Great Customer Experience
Dramatic
or Incremental Customer Experiences?: Change the Rules
Delighting
Customers One Clip at a Time
Collaborative
Versus Competitive Customer Relationships
Perfecting
the Art of Problem Resolution
The
Biggest Enemy of Customer Strategies
Jumping
Through Hoops: Train Your Customers To Think Of You First!
You
Made a Mistake…Now I am a Fan!
Stop
Taking Your Customers To Lunch
Put
the Customer Back into Customer Service
The
Myth of Self-Service
Customer
Since 1978
Customer
Service is a Strategy, Not a Slogan
Providing
Quality Service
An
Eye For Customer Service |
