business, you engage in all kinds of interaction with customer
service. The articles in this section deal with that topic. In the
business world, you spend a lot of time being on both the giving and
receiving world. When on the receiving end, you have been in
situations where you have you have experienced both good and bad
customer service- what specific characteristics make these
encounters positive and negative? The gamut of these articles
includes intricacies on how to meet the needs of an ever-growing
diverse population. All of these articles are written by qualified
and skilled authors who are experts in their respective fields.
These articles are available on a non-exclusive basis for
publication or reposting.
The Importance of Empowering
What Your Customers Really Want
Relationships: Are yours updated or out of date?
Reinvent Relationships with Your Customers Online
Surveys Encourage Customer Feedback
AN A.W.A.R.D. To Help With Difficult Customers
Keeping Customers Loyal: The Human
Side of Doing Business
Customer Appreciation Means Big
Bucks for Your Business
What Can Business Learn from Nonprofit
Organizations about Inspiring Customers?
Care = Cash!
Challenging Times, Service Matters Most
the Customer: Delivering a Superior Customer Experience
Myths About Multicultural Customers
About Multicultural Customers
Provide World-Class Service?
Are You Relevant …To Women?
the Fallout of Bad Customer Service
Lie: Customers Want Service
Service in the Web 2.0 World
Essential Elements of Internal
the Giving: The Best Things in Service Situations are Often Free
Customer Service from the Inside Out
Service Recovery: The Art of Damage Control
When Good Customer Service Rules Go Bad
Clients Aren’t as Loyal as They Used To Be
Your Customers Changed In The Last Five Years?
Satisfying Your Customers: Go Beyond Their Expectations
The Company Welcome Mat: Keep
Customers Knocking on Your Door
Are You Turning
Raving Fans into Roving Fans?
Your Customers Really Want: Seven Qualities of Customer Care
Does it Take to be a Top Client Services Specialist Today?
“Customonsters” and Other High-Maintenance Clients
Ignoring Your Customer: Six Techniques to Building Customer Rapport
Ways to Great Customer Service
Exceptional Customer Service is No Longer Optional
Cardinal Rules of Customer Service
Clients for Life: How to Create Win-Win Partnerships
Service Standards are the Key to Becoming Like
the Businesses You Love
Distinct or Become Extinct: Differentiate Your Company
a Great Impression on the Phone
the Competitive Edge
Me to the Moon: It’s What Your Customers Want
Do We Get Started? – The Quick Hits Are Under Your Nose!
Economics of Customer Relationships
a Great Customer Experience
or Incremental Customer Experiences?: Change the Rules
Customers One Clip at a Time
Versus Competitive Customer Relationships
the Art of Problem Resolution
Biggest Enemy of Customer Strategies
Through Hoops: Train Your Customers To Think Of You First!
Made a Mistake…Now I am a Fan!
Taking Your Customers To Lunch