Peter L DeHaan's Articles

Peter L DeHaan, publisher, author, bloggerPeter L DeHaan is publisher of Connections Magazine (for Teleservice call centers) and AnswerStat magazine (for hospital and medical related call centers). Check out Peter DeHaan's writers blog Byline, sign up for Peter DeHaan's newsletter to receive monthly updates about his writing, or visit the website for author Peter DeHaan.

The Effects of High Unemployment

They Just Don't Get It

Dealing with Change

Your Company's Future May Be Online

A $175 Oil Change

An Eye For Customer Service

Anything for a Sale

The Art of Delegation

Beam Me Up Scotty

Check Your Email

Counting Chickens

Customer Service is a Strategy, Not a Slogan

Customer Since 1978

A Different Perspective on Health Insurance

The Future is Now: Learning from Netflix

How Can I Get More Sales

How to Churn Employees

Howdy Pardner! The Secret to Successful Joint Ventures and Strategic Partnerships

I Want to Buy Some Shoes

I’m Busy

The Impending “Do Not Market” Threat

It's All Virtual

It's Nothing to Sneeze About

It’s Time to Give

It’s Your Move

Learning from History

Let’s Get Personal

Let’s Watch a Movie

A Little Help From My Friends

A Matter of Perspective

My Career in Broadcasting

The Myth of Self-Service

The Net Results

The Only Constant is Change

The Opportunity to Change

The Perfect Answer

Peter’s Law of Reciprocity

The Power of a Compliment

Providing Quality Service

The Pursuit of Perfection

Put the Customer Back into Customer Service

The Ripple Effect

Shoot the Puck

The Threat of “Do-Not-Mail”

The Truth About College

The Truth About Interactive Voice Response (IVR)

Under the Influence

Watch Your Attitude

We're on a Mission

What I Learned on My Summer Vacation

When Shall I Check Back With You?

Why Area Codes Change

A Word is a Powerful Thing

The Write Stuff

 

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