Brown is an international speaker, trainer and consultant who works
to help people improve their sales, service and presentation skills.
She is the author of The Teleprompter Manual, for Executives, Politicians, Broadcasters and
a Personal Brand
Customer Service from the Inside Out
Exceptional Customer Service is No Longer Optional
Make It Easy for Customers to do Business With
Making Engaging and Dynamic
Ignoring Your Customer: Six Techniques to Building Customer Rapport
Satisfying Your Customers: Go Beyond Their Expectations
Made a Mistake…Now I am a Fan!
Your Customers Really Want: Seven Qualities of Customer Care
When Good Customer Service Rules Go