Let Go to Grow!
By George Hedley
Business owners need to get a huge return on their time.
Every year, your company sells, creates, performs, builds, produces,
or manufactures products or services. So, you don’t have extra time
to waste sweating all the small stuff. But you need great people who
do! When entrepreneurs start their companies, they take care of
everything themselves including hiring, supervising, purchasing,
marketing, selling, pricing, managing, paying bills, and doing the
work. You name it, if it has to be done, they do it! Often until the
wee hours of the night.
Can’t find any good help?
To allow their companies to grow, many small business
owners hire the best people they can find: their family and friends!
Not the best idea, as it’s hard to build professional companies with
inexperienced people who don’t respect their bosses. As they
continue to gain more customers, more people are added to the staff.
With more employees, they soon learn how hard it is to find anyone
who’ll do work exactly the way they want it done. Nobody seems to
care, be accountable or accept responsibility - except the boss.
When this happens, pressure mounts and many companies have
trouble keeping good people. Hire people, put them to work and then
watch them leave within the year. Not a good thing for the
bottom-line! Your job description changes from business owner to
personnel complaint department. The business owner continues to
search for answers to the people problem and look everywhere for the
magic fix. Then fully frustrated, he tries a new approach: let go of
daily decisions and try to delegate. But this is too uncomfortable
so he takes back control again.
Look in the mirror:
So, what’s holding your company back? Is it you? Perhaps you
are the real problem as you continue to control everything and
everybody. This poor leadership style holds people back from
accepting responsibility and becoming accountable. When you make
every decision, people can’t and don’t take on more responsibility.
When you fix or solve problems for employees, they can’t be
accountable. When you lead every meeting, managers don’t grow. When
you approve every purchase, contract or strategic move, good people
don’t have to think or be their best.
The more you control, the less employees perform. When you
solve other people’s problems, they bring you more problems. But it
makes you feel powerful when you control everything for everyone and
wear a sign that says: “Bring me your problems.”
When a customer calls with an issue, do you immediately
handle it yourself and get right back to them? A better solution
would be to listen and then turn your customer’s concern over to a
supervisor or manager. When it’s time to make a major purchase or
award a large contract, do you get right in the middle of the
negotiations? Instead, ask your manager to review the proposals,
analyze the inclusions and exclusions, negotiate terms with the
lowest responsible company, and then get your final approval. When a
supervisor asks you to call a supplier who isn’t performing, do you
jump in and take charge? Train your supervisors to plan ahead, use
written procedures, checklists, schedules, team meetings, and manage
their workflow. A simple delegation strategy is to increase the
maximum spending limit for all employees. Delegate by allowing them
to spend at least $1,000 or more before they have to get the boss’s
approval. The key is to stop making decisions for them!
Lead to grow:
Performance and getting results are the top indicators of effective
leadership. No performance or results equals poor leadership. When
you control the work, hold your people back, and constantly tell
them what to do, you hurt your company’s growth and profit
potential. An effective leader’s role is to inspire others to
perform at higher levels and maximize results. Your job is to lead,
not do. When you worry about every little detail and do the work
yourself, you waste a valuable resource – you.
What’s your time
you do $10 per hour work, you aren’t even earning $10. If your
company needs to bring in $2,000,000 annually, you only have 2,000
hours to make it happen. Therefore, you’re responsible to create at
least $1,000 per hour doing significant tasks that will impact your
bottom-line. Stop doing work. Spend your time leading your company;
building customer relationships; seeking new business opportunities;
and motivating, inspiring, coaching, and leading your people.
Less is more:
following these tips, you’ll get the results you want: more profit
while doing less, loyal customers, and employees who love to work
for your company. Make it your goal to increase your employee
retention rate by looking in the mirror. Build a great place to work
where people can grow, take responsibility, and be accountable. The
only way to grow is to let go. What will you let go of?
Read other articles and learn more about
[This article is available at no-cost, on a non-exclusive basis.
Contact PR/PR at 407-299-6128 for details and