Expect to encounter voicemail.
Be prepared. Only
30 percent of all calls are connected to those you need to talk with,
on the first try.
Don’t “wing” a message you’re going to leave.
Be prepared. Have
an objective. Know what
you’re going to say. Messages
without thought will sound amateurish.
Return all calls or have them returned on your behalf.
There’s little value to having voicemail unless a message is
returned. If your greeting
says you will return all calls, then do it or remove the part that
says you will.
Avoid leaving bad news messages on voicemail.
Example: “Hi Nancy. This is the
veterinarian’s office calling. Remember
you dropped off Trixie this morning?
Well....” (You get the picture.)
Ask for a call back time when leaving messages.
A simple "I need to hear from you by such and such a
time" can help. This
is not a fool proof technique, but it does help.
It gives direction to the listener.
Smile, smile, smile.
And then, smile some more.
Read other articles and learn more
the author for permission to republish or reuse this article.]