Need a Do-Over?:
Recovering From Stupid Mistakes
By Judy Carter
all mess up sometimes –
a meeting falls flat, you lose your temper
with a co-worker, youstep on the gas instead of the brake and smash
into someone’s house. Well, some mistakes are bigger than others.
But whether you are a salesperson who lost an account, or an employee
who just told off the boss, don’t start looking in the want ads yet.
If you play your cards right you too can get a second chance
for a do-over using something as simple of your sense of humor.
Laughter breaks tension, changes the mood and creates an
opening for a do-over. And
a little light-hearted self-deprecating humor makes you appear more
human and likeable.
are some simple techniques that will work to give anyone a second
chance with their boss. Here are four tips on how to get a do-over at
When caught, admit the mistake immediately: If your mistake is
obvious, rather than pretending it didn’t happen, diminishing its
importance or defending it, admit it without excuses and ask for the
chance to rectify it. Lying
about what you did will probably get you in more hot water than the
mistake itself, such as “I
didn’t know that was company policy.” or “I didn’t say
you have already made a mistake, don’t make another one by lying.
It will come back to haunt you.
You don’t want to end up with a story that ends in “Officegate,”
or have to wear a security ankle bracelet preventing you from
decorating cakes on your TV show, or have Oprah really mad at you for
lying in your book. A good
boss knows that everyone makes mistakes, but a trustworthy employee
Exaggerate your mistake: What?
Shouldn’t I make my mistake smaller?
No! Take your
boss’s words out of his or her mouth and exaggerate your mistake.
For instance, if your mistake cost your boss a few hundred
dollars, try saying, “What a huge mistake I made.
I’m worse than Michael Jackson’s plastic surgeon.
This is not good. You
shouldn’t have people like me working for you.”
go overboard looking for a laugh.
Be sincere. Taking an exaggerated view of your mistake will
very often prompt your boss to put it in a more realistic perspective.
“Well, what you did wasn’t that bad. If you just do
this…” And she or he
may even tell you how to do your do-over.
Do a preemptive strike: When you know your boss is going to find
out about your mistake, figure out a solution (which is your do-over)
and then march in and say to your boss, “Boy
I really screwed up. It’s
a good thing that I haven’t totally lost my brains, because I
figured out how to fix it.”
tell the boss what your do-over is.
Catching your mistake before the boss finds out prevents your
boss from having time to think about how stupid you really are.
4. Keep your sense of humor about yourself: This is where the power
of humor can help you with a do-over.
Here is something that happened to me.
A prospective corporate client, Chubb Insurance, asked me to
write up a proposal of how my corporate comedy training would work for
their company. I
erroneously thought they were a weight loss company and wrote my
proposal accordingly. They
said, “I can see by your proposal that you are a complete idiot.”
Well, they weren’t exactly that harsh, but they said
something to that extent. So,
rather then defending myself or making excuses, I used a comedy
technique – validate and exaggerate.
It sounds something like this:
are so right about that. And
you are so smart, you figured out I was an idiot in three minutes.
It usually takes people three months to figure that out about
She laughed and that broke the tension as well as gave me
some time to figure out how I was going to fix my mistake.
“Now that my Internet connection is back up, let me do some
research about your company and I’m sure I can rise from idiot to
mildly stupid.” Not only
did I end up getting the job, but they referred me to other divisions
your sense of humor will help you keep your job.
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